Refund Policy

Thank you for shopping at Fantastick!

If you are not completely satisfied with your purchase simply return to us in its orginal condition within 14 days of receipt. You must contact us first and await a response before returning the item back to us.

Return Address:

NDC Retail LTD

c/o Laughland Communication 

Unit 17 Castle Square

40 Elephant Road

London, SE17 1EU

Email:  contact@fantastick.icu

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require your order number.
• Goods will only be accepted for return if they are despatched within 14 days of delivery, unless you have notified us otherwise and we accept your reason.
• Please note we reserve the right to request evidence (images and or video) before issuing any refund of defective or damage goods.
• Once you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (if appliciable), within five working day.

Exchanges (if applicable)

If you need to exchange for a similar item, send us an email at contact@fantastick.icu and the reason for the exchange. 

Exempt Goods (if applicable)

The following are exempt from refunds:

• Some health and personal care items.

Late or missing refunds

• If you have not received a refund yet, first check your bank account. It may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at contact@fantastick.icu and we will do our best to investigate the problem and provide you with an outcome.

Return Shipping

• The return item is your responsibility until it reaches us.
• The cost of returning the item to us is your responsiblity.